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The HR digital transformation journey of Coca-Cola Vietnam with Leena AI


Empowering employee experience with AI: Coca Cola Vietnam’s HR Transformation Journey with Leena AI


Coca-Cola Vietnam is one of the best-known international brands in Vietnam, and it has been recognized as the best companies to Work for in Asia 2020 by HR Asia, and best ‘Employer of Choice - 2019’ by Career Builder.

As one of the best employers in Vietnam, the firm understands the importance of providing an empowering employee experience. However that’s easier said than done for a workforce of over 4,000 employees. When it came to the HR function, following were some of the roadblocks staring the firm in its journey to empowering employees-

  • Higher turnaround time for signing off request approval.

  • Involvement of senior management to approve high-value travel requests.

  • Difficulty accessing relevant information about the organization’s policies

With Leena AI’s AI powered helpdesk AskMi, Coca-Cola Vietnam was able to implement a single interface of communication for employees to resolve all queries seamlessly, improve efficiency of the travel request process, eliminate unnecessary human intervention for resolving routine queries, strengthen company’s culture and values, and ultimately increase efficiency and productivity and enhance the employee experience.

Download the exclusive report and

  • Get insights on how the HR automation with Leena AI helped in 40% reduction in time for approving employee requests.

  • Understand how the AI powered helpdesk led to almost 50% reduction in the employees’ time to access relevant company information.

  • Know how AskMi helped Coca-Cola Vietnam deliver on its vision of giving employees the best experience with the help of technology, reaffirm its strong culture and values and unlock the potential of employees by making them more productive.

Happy Reading!

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