HR workflows often look structured on paper, but in reality, they break at the points that matter most. Delays in onboarding, lack of clarity during role transitions, and fragmented offboarding processes create friction that impacts productivity, experience, and business continuity. When HR teams are forced to track requests across email threads, chat pings, and spreadsheets, request tracking and SLA management remain inconsistent.

Establishing a modern HR Service Desk powered by Enterprise Service Management (ESM) is emerging as a critical lever to address this. Not just as a support function, but as an operating model that shapes how work flows across the organization—moving teams away from inbox-based request handling toward structured, measurable service delivery

In this webinar, People Matters, in association with Freshworks, brings together HR and business leaders to explore how organisations are redesigning their workflows to reduce friction, improve coordination, and deliver a unified employee service experience.

From accelerating onboarding to ensuring smoother transitions and stronger knowledge continuity during exits, the session will focus on how HR teams can move beyond email chaos and traditional ticketing systems to build responsive, orchestrated service desk environments

What You’ll Learn: