HR workflows may look structured—but they often break where it matters most.

Delayed onboarding, unclear transitions, and fragmented offboarding create friction that impacts productivity and experience. Meanwhile, HR teams are stuck managing requests across emails, chats, and spreadsheets—making tracking inconsistent and service delivery hard to scale.

Forward-thinking organizations are changing this.

They’re adopting a modern HR Service Desk powered by ESM—moving from inbox chaos to structured, measurable, and seamless service delivery.

In this webinar join People Matters and Freshworks as HR and business leaders share how they’re redesigning workflows to:

• Where do HR workflows typically break down, and how can you identify the hidden “complexity tax” in your service delivery?
• Reduce friction and improve coordination
• Create a single, unified entry point for employee requests
• Streamline onboarding, transitions, and exits
• Use AI and self-service to eliminate repetitive work
• Balance flexibility with standardization through “autonomy with guardrails”

If you’re looking to simplify HR operations and deliver better employee experiences—this session is for you.