For hiring managers, an age-old dilemma persists. Two ostensibly qualified candidates interview for the same position, but only one can be hired. This may seem like an ideal situation for a hiring manager. However, it’s still a dilemma, and dilemmas demand solutions.
When choosing between two seemingly equal candidates, organizations are now prioritizing “soft skills” as the key differentiator. In recent research by People Matters and Pearson, 2022 Power Skills Survey : Asia Pacific – Creating an impactful and future-oriented skilling culture, we found that organisations have affirmed that with the unavailability of soft skills, their quality standards and/or customer experience is impacted (69%). Further, they aren’t able to innovate effectively (66%), and their people's costs are rising more than expected (42%).
Hence, a key differentiator among performing and non-performing organisations in this constantly changing world would depend on how much they invest in assessing, developing, and measuring these power skills aka soft skills.
This webcast will look into the challenges and the way forward for assessing these power skills:
Vice President Human Resources at T-Systems Malaysia
Co-founder, Faethm SVP Customer, Pearson Workforce Skills