Tuesday, March 24th 2026 | 3:00 PM - 4:00 PM IST
Retention 3.0: Using “Frictionless Experiences” as a Talent Magnet
The Great Resignation is behind us. The Experience Gap isn’t.
In 2026, employees cease to quit only for better pay; rather, they leave for friction. Clunky systems, policy opacity, approval delays, and digital overload are quietly driving attrition, especially in fast-scaling Indian organisations where complexity proliferates faster than culture. Over time, this invisible friction creates operational drag, strains manager bandwidth, and increases the true cost of retention.
Retention 3.0 is about making simplicity a strategic advantage. This webinar will explore how HR leaders can identify hidden friction, redesign employee journeys at scale, and build workplaces that feel intuitive, transparent, and efficient. Given today’s workplace context, retention is about eliminating what slows people down.
Discussion Pointers:
With employee expectations evolving and workplace complexity increasing, organisations are seeing retention influenced less by compensation alone and more by the everyday work experience. In this context, how do you see the employee experience gap shaping attrition and engagement in 2026?
Are employees today more likely to disengage or leave due to everyday workplace friction, such as slow processes, unclear policies, or digital overload? What trends are you observing?
How can organisations begin to quantify the business cost of friction across productivity, engagement, and retention?
In what ways do operational complexity and policy opacity impact trust, manager effectiveness, and overall employee performance?
What does it take for HR leaders to move from policy-heavy systems to experience-led, frictionless workplace design while still maintaining governance and compliance?
If organisations want to audit and eliminate friction at scale, where should they begin, and what practical steps can help create more intuitive and efficient employee journeys?
Our Speakers
Chandini Kamal,
Global Head - Diversity, Equity and Inclusion, People & Culture , HCL Tech
Anju Choudhary,
Chief People Officer at Xoxoday
Surya Srinivas
VP - Product & Engineering - greytHR
